Conditions of Use

Vampura Rose Silver - Silver Jewellery Wholesale Suppliers 

General Principle of Contract

These terms and conditions form a contract between you, the Customer and Vampura Rose Silver. By placing an order with us you are agreeing to these terms and conditions.      

Please read carefully before placing an order. All contracts will be governed by and construed in accordance with English Law and any dispute between us will be resolved in the courts of England and Wales. 

All Prices Are shown in Pounds Sterling (£ GBP) excluding VAT

Eligibility to Trade

By registering to access pricing information and ordering facilities you are affirming that you are a bona fide trader and that all transactions with Vampura Rose Silver are on a business to business basis.

In order to assist in defining genuine traders, customers wishing to buy from us must supply either a Vat, Eori or Tax number or the name of a company with whom you already trade. If you object to providing these details we reserve the right not to trade with you. If you are a NEW BUSINESS with none of the above, please enter 'New Business' in the relevant box. Trade references are not for credit purposes and are only used to verify your trade status only.

We reserve the right to delete or remove the registration details of anyone not providing the required information or a valid telephone number on the registration form to prove their trader status.

Ownership of Goods

All goods remain the property of Vampura Rose Silver and ownership does not transfer to the customer until they have been paid for in full including shipping fees, any other charges levied and vat where applicable. 

Any item that we sell exclusively is associated with the Vampura Rose Silver brand name and is © Vampura Rose Silver. We reserve the right to refuse to supply anyone who acts in a manner which is likely to demean, devalue, copies or undermines that brand name. 

We reserve the right to refuse to trade with anyone who approaches any of our manufacturers and attempts to undermine our position with them in any way.

Ordering & Minimum Order Value

Because we are a Trade Only Site, there is a minimum order requirement of £75 excluding shipping and vat. Orders below the minimum order value will be processed at your request but will be subject to a £15 handling fee excluding vat.

The minimum order value cannot be reduced by using credit notes.

Once an order has been successfully checked out it can not be cancelled. In the event that you need to add to your order after it has been successfully submitted, you should contact us by phone and if it is possible we will add to your order however if the order has already been processed we will be unable to make any changes.

Please read our Ordering and Payment Page for full details

Payment of Goods

All orders must be paid for in full prior to despatch 

Our online and telephone payment systems are certified by WorldPay as being fully PCI DSS compliant.

We accept payments as follows:

- Online by Credit or Debit card**. All payments are 3d secured using 'Verified by Visa' or 'MasterCard SecureCode'.

- Telephone by Credit or Debit card**. Call on 01233 660663 with your card details between 10am and 5pm Monday to Friday (excluding UK Bank Holidays).

**We do not accept American Express, JCB or Diners Club card or PayPal payments.

- By sending us a cheque drawn on a UK Bank only and made payable to Vampura Rose Silver. We reserve the right not to send any order paid for by means of a cheque until such cheque clears into our bank. This may delay your order being despatched by up to 10 days. Any cheque referred to drawer by your bank will be subject to a £30 administration fee for each attempt made. This will be added to your order total and must be paid prior to your order being sent.

We do not accept any cheques drawn on Banks outside the UK.

If any Credit or Debit card payment is the subject of a chargeback the complete order remains our property until paid for in full.

We reserve the right not to trade with anyone who fails to make a full and proper payment for their order by whatever means.                                                                                                                      

- Bank Transfer: If you wish to use this method, all bank charges will be covered by the customer and not Vampura Rose Silver. Bank details will provided upon request to use this method of payment.                                 

All items sent remain the property of Vampura Rose Silver until paid for in full including any shipping charges, VAT and any supplementary charges levied within the statement of these terms and conditions.

If payment for any item or charge or supplement remains outstanding we reserve the right to take action to recover the monies owed by means of civil action or passing the debt to a debt collection agency as necessary.

Shipping 
UK orders will be sent by Royal Mail Special Delivery and require a signature upon delivery

Overseas orders are shipped via International Signed For Mail and will require a signature upon delivery 

UK orders received before 12 noon will normally be shipped the same day for next day delivery

UK orders received after 12 noon will normally be shipped the following day for next day delivery

International orders will be shipped as above but will take longer for delivery

For full Shipping details please read our Shipping and Returns page                                                                                                       

Any order returned to us due to a failed delivery will be subject to a redelivery charge. This will be charged at the same rate as the original shipping fee. When the order has been dispatched your account will be updated and an email will be sent to reflect the new status. UK orders will usually arrive the day after the status update normally before 1.30pm. If in doubt add a shipping address to your order where there will definitely be someone to sign for your parcel during the normal working day.

UK shipping is Free for orders over £150 excl vat and £7.95 for orders below £150.

International shipping is Free for orders over £250 and £15 for orders of below £250. 

We reserve the right to amend shipping charges without notice.

Insurance and Returns for Damaged Items 
a. We must be notified within 5 days of delivery for any claim for damages. All original packaging must be kept until informed otherwise in case the carrier wishes to inspect it.
b. All parcels must be signed for on receipt and as “unchecked” on the carrier’s manual or computerised hand held records. If an item is not signed for or signed for as "unchecked" then no claim can be made.
c. No items can be returned without authorisation by us in writing (usually by email or phone).
d. Damaged items will only be replaced, credited or refunded to you upon completion of a successful claim against the carrier. In all cases the items will need to be returned to us for inspection and completion of the claim.  
No claim for damages will be entertained if the external packaging of the item has been forcibly ripped open or otherwise inappropriately opened. We cannot make a claim if the item packaging is damaged unnecessarily so will not entertain a claim if it has. 
e. All parcels sent Internationally (that is, outside the UK) are insured for loss. In the event of non-receipt of the goods, a parcel will not be deemed lost until 30 days following the date of posting has expired. The posting date will be assumed as the same date as the Dispatch update shown on your order status. After the 30 day period a claim will be made to the postal service who will trace the parcel. In the event that it is not located we will be recompensed for the order value which will then be re-credited to your debit/credit card. For faulty items please see the above for procedures to be followed. We will not accept any unauthorised return and will charge you as detailed above if you do so.

Returns

Any returns, damages, errors or omissions must be notified to us within 5 days of receipt of the order. If outside this period we may refuse to accept returns under any circumstances.

We do not have a 'sale or return' policy. All sales are deemed final. We will only accept returns that are authorised by us in writing (usually by email). For unauthorised returns you will be charged an administration and restocking fee of 20% of the order total. This can be a considerable amount so always get any returns authorised.

We accept returns for faulty or damaged items. If you merely do not like an item(s) and wish to make a return it is entirely at our discretion as to whether we do so or not. 

If an item is returned as faulty you may elect for a replacement, a credit note for the item value off your next order or a refund if the cost amounts to more than £10.00. We will require the faulty item to be returned to us in the original packaging for inspection. Claims will only be entertained if the item is received in good as new condition (except obviously for the reported fault), in the original packaging and is advised to us within the 5 day time frame. All return shipping costs are made at your own expense. Due care must be taken to ensure they arrive safely back with us so you are advised obtain Proof of Posting or a Tracked method to ensure the items can be traced.

Due to Health & Hygiene Laws we can not accept returns for earrings or any items that may penetrate the skin unless they are faulty.

For orders damaged during transit please read the Shipping section below.

Back Orders
We will not back order items for you except at our own discretion. We will advise you (usually by email) if we will or can backorder an item for you. 
If there are items that are out of stock we will only charge you for the amount of goods actually sent. Should the out of stock item(s) cause your order to fall below the minimum order value you will not be charged the below minimum order fee.

Credit notes cannot be redeemed against a minimum order value. So if for example, you have a £20 credit note that you wish to redeem, then your order must reach the £75 minimum order value plus £20.

Please keep referring to the web site for out of stock items or email us for updates. Generally, if it isn’t on the web site it is out of stock. Our newsletter will update you on news relevant to this section.

VAT

VAT will be charged at 20% on all items sent to customers within the UK. VAT is chargeable on the whole order after shipping and any other costs have been added. Prices shown on the website exclude VAT.

Customers outside the UK are responsible for ensuring they pay their own State and/or local taxes. Vampura Rose Silver is not responsible for any charges incurred once your order has left the UK.

If you would like any assistance with these terms any conditions please contact us at vampurarosesilver@gmail.com or call 01233 660663